Edmonton Transit Service (ETS) is Edmonton, Alberta’s official public transportation network. Established in 1908, ETS has evolved into a modern transit system, serving over 80 million passengers annually. The service covers a vast area with an extensive network of buses, Light Rail Transit (LRT), and specialized transportation options, making it an essential part of daily life in Edmonton.
Public transit systems like ETS reduce traffic congestion, lower greenhouse gas emissions, and offer affordable transportation alternatives. For Edmonton, a rapidly growing city, ETS plays a critical role in supporting economic development, ensuring inclusivity, and reducing the city’s carbon footprint.
Edmonton Transit System Services
ETS buses operate on a comprehensive network of over 200 routes that connect neighbourhoods, commercial centers, and key landmarks. The service is designed to be accessible, with low-floor buses, ramps, and priority seating for individuals with mobility challenges. The ETS also offers a comprehensive public transportation system that includes buses, Light Rail Transit (LRT), On Demand Transit services, and DATS (Disabled Adult Transit Service).
Bus network
In April 2021, ETS implemented a significant bus network redesign to enhance efficiency and meet the evolving needs of Edmontonians. The redesigned network comprises frequent routes operating at least every 15 minutes during most times of the day in core areas, and rapid routes connecting outer areas to downtown and major destinations.
Crosstown routes facilitate travel between suburban areas without requiring a downtown transfer, and local routes serve neighbourhoods with connections to transit centers and LRT stations. This restructuring aims to provide more reliable and accessible bus services across the city.
Light Rail Transit (LRT)
ETS’s LRT system features two primary lines: the Capital Line and the Metro Line. The Capital Line runs north-south, connecting Clareview Station in the northeast to Century Park Station in the south, with a combination of underground and at-grade tracks.
The Metro Line shares tracks with the Capital Line in certain sections and serves the central and north-central areas, extending to the Northern Alberta Institute of Technology (NAIT). The LRT operates with a dedicated right-of-way for most of its route, ensuring efficient and timely service for commuters.
On-Demand Transit
To accommodate areas with lower demand or those geographically isolated, ETS introduced On Demand Transit services. This service allows riders in select neighbourhoods and seniors’ residences to book trips from designated pick-up locations to transit hubs or other specified spots.
Trips can be scheduled up to 60 minutes in advance using the Edmonton on Demand Transit app or by calling the service number. This flexible transit option ensures that all residents have access to public transportation, even in areas not served by regular bus routes.
Dedicated Accessible Transit Service (DATS)
DATS is a door-to-door public transportation service provided by Edmonton Transit Service (ETS) for residents who cannot use regular transit due to physical or cognitive disabilities.
To use DATS, individuals must be at least 16 years old, have a severe disability that prevents them from using standard transit for some or all trips, and complete a registration process that includes a recommendation from a healthcare or social services practitioner.
Once registered, clients can book trips by calling 780-496-4567 or using the online booking tool, with reservations accepted up to three days in advance. DATS operates within Edmonton city limits, ensuring accessible transportation for those in need.
Read Also: Red Deer Transit: What You Need to Know
ETS Routes & Schedules
Edmonton Transit Service provides a comprehensive network of bus routes and Light Rail Transit (LRT) lines to facilitate efficient travel across the city. The bus network includes frequent routes operating every 15 minutes during peak hours, rapid routes connecting suburban areas to downtown, crosstown routes linking different suburbs without requiring a downtown transfer, and local routes serving specific neighbourhoods. Detailed route brochures and maps are available on the official ETS website, which provides an up-to-date schedule and route information to assist passengers in planning their journeys.
The LRT system on the other hand comprises multiple lines that connect key areas of Edmonton, offering a reliable and timely mode of transportation. Passengers can access current LRT schedules and station information through the ETS website, ensuring they have the latest details for their travel plans.
Additionally, ETS provides extended late-night service on select bus routes until approximately 3 a.m., seven days a week, catering to passengers travelling during late hours. Route 747 offers direct service from the Century Park Transit Centre, operating daily for convenient airport access for those commuting to the Edmonton International Airport.
For comprehensive information on routes, schedules, and service updates, passengers are encouraged to visit the official ETS website or contact BusLink at 780-496-1600.
Edmonton Transit Service Fares
Edmonton Transit Service (ETS) has transitioned to the Arc card, a convenient electronic fare payment system. As of November 9, 2024, paper tickets and passes are no longer available for purchase. However, ETS will continue to accept paper tickets with an expiry date of December 31, 2023, as valid fare until December 31, 2025. The Arc card offers benefits like fare capping, ensuring you never pay more than the set daily or monthly maximum, making your transit experience more cost-effective.
To obtain an Arc card, visit the official Arc website, where you can purchase and register your card online. Once registered, you can load funds onto your card, check your balance, and manage your account conveniently. Switching to the Arc card not only streamlines your transit experience but also supports ETS’s move towards a more efficient and sustainable fare collection system.
Edmonton Transit Service (ETS) offers a variety of fare options to accommodate different groups of riders. Adults aged 25 to 64 can use an Arc card with a pay-as-you-go fare of $2.75 for 90 minutes, a daily fare cap of $10.25, and a monthly fare cap of $100. Seniors aged 65 and older benefit from a reduced monthly fare cap of $35 and an annual fare cap of $385, allowing unlimited travel once these caps are reached.
Youth and students aged 24 and under have a monthly fare cap of $73, making transit more affordable for younger riders. Additionally, ETS provides subsidized programs for low-income individuals, offering further discounts to ensure accessible transportation for all residents. For a complete and up to date Edmonton Transit Fare structure, visit the ETS website.
ETS Customer Service
Edmonton Transit Service (ETS) is dedicated to providing excellent customer service to all passengers. For general inquiries, route information, or to report concerns, you can contact the 311 Contact Centre by dialling 311 within Edmonton or 780-442-5311 from outside the city. The centre operates daily from 7:00 a.m. to 7:00 p.m., excluding statutory holidays. Additionally, ETS offers a 24-hour automated BusLink service at 780-496-1600, where you can obtain real-time bus schedule information by entering the specific bus stop number.
For lost items, ETS has a Lost and Found service that can be reached at 780-496-1622. If you wish to provide feedback or commendations regarding your transit experience, you can submit your comments through the Rider Feedback form available on the ETS website. For immediate safety concerns during your transit journey, ETS encourages passengers to use the Transit Watch program by calling or texting 780-442-4900 to report any suspicious activities or emergencies.
For in-person assistance, the Edmonton Service Centre is located on the second floor of Edmonton Tower at 10111 104 Avenue NW. The centre operates Monday to Friday from 8:00 a.m. to 4:30 p.m., excluding statutory holidays. Here, you can access route brochures, and guides, or purchase transit passes and tickets.
ETS is also active on social media platforms, including Facebook, Instagram, and X (formerly Twitter), where you can receive updates and engage with the service.
Conclusion: Edmonton Transit Service
Edmonton Transit Service is more than just a transportation network—it’s a vital part of Edmonton’s urban ecosystem, that connects people and places while promoting sustainability. Whether you’re a daily commuter, a visitor, or someone exploring transit options, ETS offers reliable, affordable, and eco-friendly solutions to meet your needs. By embracing public transit, we contribute to a cleaner, more connected city.
FAQs about the Edmonton Transit Service
1. How do I pay for ETS services?
You can pay for ETS services using several methods:
Arc Card: A reloadable smart card for tap-and-go payments.
Mobile Ticketing: Purchase tickets through the ETS app.
Cash Payment: An exact change is required when paying directly on the bus.
2. What are the operational hours of ETS?
ETS buses and LRT operate from approximately 5:00 AM to 1:00 AM. Certain high-frequency bus routes and night buses run later. Check the schedule for specific route timings.
3. Is ETS accessible for individuals with disabilities?
Yes, ETS prioritizes accessibility. All buses are low-floor, and the LRT stations are equipped with elevators and ramps. DATS provides specialized door-to-door service for eligible individuals.
4. Can I bring my bike on ETS?
Yes, ETS buses and LRT trains accommodate bicycles. Buses are equipped with front-mounted bike racks, and LRT stations allow bikes during non-peak hours.
5. Are there discounts available for ETS fares?
Yes, discounted fares are available for seniors, students, and low-income individuals through programs like the Ride Transit Program. Children under 12 ride free when accompanied by a fare-paying adult.
6. What should I do if I lose an item on ETS?
If you lose an item, contact ETS Lost and Found by calling 311 or visiting their website. Provide details about your lost item, the route, and the time you travelled.
7. How can I stay updated about ETS service changes?
Stay informed about schedule changes, delays, or disruptions through:
The ETS website, social media channels like Twitter (@takeETSalert), and the Transit app or ETS Live Map.
